Uninstalling the Authenticator app and reinstalling it is not an option, as ironically, the new install of Authenticator requires verification on Authenticator before it can sign me in. If it is try deactivating the VPN to see if the issue persists. Note: For information about how to use the app password with your older apps, see Manage app passwords. Azure MFA detects unusual activity like repeated sign-in attempts, and may prevent additional attempts to counter security threats. Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Manage app passwords for two-factor verification. Authenticator creates an encrypted JSON Web Encryption blob (JWE) file using AES-256. Stack Exchange network consists of 181 Q&A communities including , the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. You aren't required to use the Microsoft Authenticator app, and you can select a different app during the set up process. If you've tried these steps but are still running into problems, contact your organization's Help desk for assistance. //Retrieve your existing policy via a GET. If that doesn't fix it, try creating a new app password for the app. You want importance sent to "URGENT: Make sound and pop on screen". In the “Backup” section, toggle-On “Cloud Backup” on an Android phone, or “iCloud Backup” on an iPhone. If your device is registered, try to unregister your device in Azure AD and register it again. View best response Labels: Access Management Identity Management If you use Authenticator on Android for your work or school account, Google Play needs to be installed and you must be signed in. Inside the app itself, I have notifications . Update your account and device information in the Additional security verification page. If the authenticator app is your default method, the default changes to another available method. If you don't allow the camera, you can still set up the authenticator app as described in Manually add an account to the app. Microsoft authenticator app is not working on my new phone Go to the Security info page using the steps above. This works for all authenticator apps, not just the Microsoft Authenticator app. The options include: Mobile device text: Enter your mobile device number and get a text a code you'll use for two-step verification or password reset. If you are allowed by your admin to use phone sign-in using the Authenticator app, you'll be able to go through device registration to get set up for passwordless phone sign-in and Azure AD Multi-Factor Authentication. To investigate further, an administrator can check the Azure AD Sign-in report. Any help would be awesome! I am now receiving notifications as expected and all approvals are working. See more details here: https://learn.microsoft.com/en-us/azure/active-directory/authentication/howto-mfa-reporting. Enter your work or school account credentials. by Your password A mobile device or phone Two-step verification is more secure than just a password, because two-step verification requires something you know plus something you have. The authenticator app should successfully add your work or school account without requiring any additional information from you. From the Microsoft Authenticator app, select the account you want to delete, then select Settings   and Remove account. Open the Authenticator app on your phone. After that it will open a new window. If you're having problems with two-step verification on a personal Microsoft account, which is an account that you set up for yourself (for example, danielle@outlook.com), see Turning two-step verification on or off for your Microsoft account. In March, we reported that Microsoft was working on a new feature called Authenticator Lite for its Outlook email apps for iOS and Android. For step-by-step instructions about how to verify your identity with a phone number, see Set up security info to use phone calls. What might be the issue? Note: If what you're seeing on your screen doesn't match what's being covered in this article, it means that your organization provides your own custom portal. For me it was not required to remove settings or the whole app to solve it. Approve the notification in the Microsoft Authenticator app, and then select Next. However, this article uses the Microsoft Authenticator app. You might find it more difficult to use a mobile device-related verification method, like a text messaging, while you're in an international location. If you have a new phone number, you'll need to update your security verification method details. The app notification issue appear on iOS and Android? To do this, open Microsoft Authenticator. The only solution in the thread is to reinstall the app. Please contact your administrator to delete one of your authenticator apps or hardware tokens. You'll need to talk to your provider. Some phone security apps block text messages and phone calls from annoying unknown callers. If that's the case, you should follow the instructions in the Set up security info to use an authenticator app section. By submitting your email, you agree to the Terms of Use and Privacy Policy. Some accounts will require you to revalidate, either by signing in to those accounts or scanning a QR code. You aren't required to use the Microsoft Authenticator app, and you can choose a different app during the set up process. Can't setup Authenticator on new phone - Microsoft Q&A It was in the way more than I used it so I turned it off. For step-by-step instructions about how to verify your identity with a text message (SMS), see Set up security info to use text messaging (SMS). This limitation does not apply to the Microsoft Authenticator or verification code. If you want to sign in on a remote computer to install the Authenticator app, follow these steps. I'm getting lots of notifications from Authenticator to Login to ... We found that there’s no way to export all your accounts, and then import them onto a new phone. The next time you sign in on any device, you'll be prompted to perform two-factor verification. Highlight a Row Using Conditional Formatting, Hide or Password Protect a Folder in Windows, Access Your Router If You Forget the Password, Access Your Linux Partitions From Windows, How to Connect to Localhost Within a Docker Container, How to Run Your Own DNS Server on Your Local Network. Detailed answers to any questions you . Ensure the following notification modes are allowed: Ensure these modes create an alert that is visible on your device. Choose the account you want to sign in with. Session ID: 300301ef-a9eb-4683-bb3b-fb3c11bccdxx. For more information about how to set up the Microsoft Authenticator app on your mobile device, see the Download and install the Microsoft Authenticator app article. Microsoft notes that accounts are "71% less likely to be compromised" than accounts that use SMS codes . I am sure it was there before and am wondering if one of the recent updates is responsible for this change. In these cases, contact the administrator for your work or school account to use this authentication method. On your computer, add your mobile device phone number to the Step 3: In case you lose access to the mobile app area, and then select Next. If you're prompted to set this up immediately after you sign in to your work or school account, see the detailed steps in the Set up your security info from the sign-in page prompt article. Return to your computer and the Additional security verification page, make sure you get the message that says your configuration was successful, and then select Next. Use Microsoft Authenticator option does not send notifications to my ... Open the Microsoft Authenticator app, select to allow notifications (if prompted), select Add account from the Customize and control icon on the upper-right, and then select Work or school account. For additional security, the verification code changes every 30 seconds preventing someone from using a code multiple times. Click Enter a setup key instead. Rob Woodgate is a writer and IT consultant with nearly 20 years of experience across the private and public sectors. ‎Oct 06 2018 I found with my phone that the notifications had been set back to low priority, so no pop up and no sound. This option prevents sending too many security codes for different apps. This is causing issues when users need to re set up the account in the Authenticator app. Go to the sign-in logs of AzureAD and check the authentication details. If you don't allow the camera, you can still set up the authenticator app, but you'll need to add the code information manually. When this feature is turned on, notifications aren't allowed to alert you on your mobile device. However, I now get three notification sounds after approving the request. From the Additional security verification page, select Sign out everywhere. Microsoft may limit or block voice or SMS authentication attempts that are performed by the same user, phone number, or organization due to high number of failed voice or SMS authentication attempts. After the authenticator app is deleted, it's removed from your security info and it disappears from the Security info page. Havent been able to access work emails for weeks now. ‎Oct 06 2018 AAD: Some users not receiving Microsoft Authenticator push ... @Robert Woods I resolved this by first disabling iCloud backup within the authenticator app's own settings then removing the relevant MS account from the app, finally removing the authenticator app as an authentication method from the individual MS account management area web login. Open the Authenticator app, select the plus icon and select Add account, and then select Work or school account , followed by Scan a QR Code. A detailed explanation of the backup and storage process is available if you want to dive a little deeper. All notifications and location services are on, and I get notifications from all other apps. Perform the update by deleting your old device and adding your new one. Tap the account you want to remove, and then tap “Remove Account.”. Microsoft Authenticator app isn't displaying all the accounts I had ... Important: If you delete the authenticator app by mistake, there's no way to undo it. Set up the Microsoft Authenticator app as your verification method Set up verification codes in Authenticator app, Add non-Microsoft accounts to Authenticator, Add work or school accounts to Authenticator, Common problems with two-step verification for work or school accounts, Manage app passwords for two-step verification, Set up a mobile device as a two-step verification method, Set up an office phone as a two-step verification method, Set up an authenticator app as a two-step verification method, Work or school account sign-in blocked by tenant restrictions, Sign in to your work or school account with two-step verification, My Account portal for work or school accounts, Change your work or school account password, Find the administrator for your work or school account, Change work or school account settings in the My Account portal, Manage organizations for a work or school account, Manage your work or school account connected devices, Switch organizations in your work or school account portal, Search your work or school account sign-in activity, View work or school account privacy-related data, Sign in using two-step verification or security info, Create app passwords in Security info (preview), Set up a phone call as your verification method, Set up a security key as your verification method, Set up an email address as your verification method, Set up security questions as your verification method, Set up text messages as a phone verification method, Set up the Authenticator app as your verification method, Join your Windows device to your work or school network, Register your personal device on your work or school network, Troubleshooting the "You can't get there from here" error message, Organize apps using collections in the My Apps portal, Sign in and start apps in the My Apps portal, Edit or revoke app permissions in the My Apps portal, Troubleshoot problems with the My Apps portal, Update your Groups info in the My Apps portal, Set up password reset verification for a work or school account, Reset your work or school password using security info, Download and install the Microsoft Authenticator app.
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